Write to us
Send questions, bug reports and correction requests to [email protected]. We usually reply within a few working days.
There is no support phone line, chat widget or contact form, so nothing you send passes through a third-party form service.
What helps us reproduce it
If a test shows something unexpected, these details let us check whether the cause is the controller, the browser or the page:
- The page address and which panel looked wrong
- Controller model and whether it was connected by USB or Bluetooth
- Browser and version, plus Windows, macOS, Linux or ChromeOS
- The text from the raw Gamepad API panel, if the page shows one
Controller not showing up?
Most "nothing happens" reports are detection problems: the controller has to be connected in the operating system first, and the browser only exposes it after a button press. The controller not detected guide walks through the usual fixes.
Limits of email support
We cannot repair hardware, process warranty claims or contact a manufacturer for you. Questions about a controller warranty belong with Sony, Microsoft, Nintendo, 8BitDo or whichever company made the device.
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